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CleanQuest Refund Policy

At CleanQuest, we are committed to delivering high-quality cleaning services and ensuring customer satisfaction. If you are not completely satisfied with our service, please review our refund policy below:

  • Service Issues: If you experience any issues with our cleaning service, please notify us within 24 hours of service completion. We will investigate the matter and, if the issue is due to our error, offer a partial or full refund or re-clean the affected areas at no additional cost.

  • Refund Request Process: To request a refund, contact our customer service at CleanQuestCS@gmail.com with your service details, date of service, and a description of the issue. We will acknowledge your request within 48 hours and work with you to resolve it.

  • Exclusions: Refunds are not applicable for services canceled according to our cancellation policy, or for issues resulting from pre-existing conditions, client-supplied factors, or failure to disclose pertinent information prior to service.

  • Resolution Timeline: We aim to resolve refund requests within 7-10 business days from the date of your initial contact.

  • Policy Updates: CleanQuest reserves the right to modify this refund policy at any time, with changes effective immediately upon posting on our website.

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